From the moment you attempt to project good service from a supplier you become the โbad guy or girlโ.
People are so bent on providing bad service that they get offended when you communicate the fact that you expect better from them.
Bad service starts with your initial conversation with a potential customer, leads into the actual transactional nature of that Business then ends with either damage control, if any was required or proper follow ups in other cases.
Key factors are; honesty, transparency, integrity, positive communication, ability and posture.
Everything surrounding the commodity that you provide must be out of honesty, never trying to deceive whether intentionally or not,ย your client or customer, in doing so your are required to be transparent by not attempting to lure them into spending or making a commitment knowing full well you are incapable to meet their needs, this will damage your integrity surrounding your Business and yourself as an individual.ย
You are required to sell your ability to complete whatever is asked in the line of your Business having the right posture even if disappointment does rear its head, by being apologetic and offering a solution. Never be comfortable with delivering a low standard of commodity or service because you do not know how far that one experience can travel, we all know bad news gets around much faster that good news.
People are getting into Business without being solution oriented nor willing to make themselves a bit uncomfortable if that is what it takes in the line of making someone that comes to their establishment content.
I recently experienced a wave of bad service from different Business places concerning totally different commodities. From poor communication and lack of integrity in one instance, inability to provide as promised, overcharging and lack of clarity in another instance and complete slothfulness was an underlying factor at another establishment.
Customers do not react unless you give them a reason to, we need to stop getting on like something is wrong with an individual who wants the best out of you and your Brand. Why sell yourself short? Provide the best that you can to everyone that comes into your workspace.
These days when you ask for the best out of an advertised commodity the supplier gets offended. My question is what is the main reason you go into Business, to add to the list of people that provide bad service, just for the money, or to be a breadth of fresh air by providing exceptional service or at least service that is a cut above the rest?
Be the best you can concerning every individual that walks through your Business doors or even in life as a whole, because being nice pays and referrals go a long way! People use their own authentic words to advertise for you for free when you give good service.
Phone conversations and messages regarding someone trying to partake in your service or order your commodity can also make or break by the way you address those conversations, therefore put your best foot forward.
Businesses need to do better regarding customer service, however sadly until they are actually held accountable to the quality of service that they provide there won’t be any improvement.
We are not perfect, however someone will honor your efforts surrounding trying to make them content with what you are delivering.
I expect no less than I am willing to give, and will definitely go the extra mile that is required to deliver exceptional service to anyone that makes contact concerning a service attached to my Brand, so pardon me for expecting the same in return.